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BANK NOTE$: A WINNING STRATEGY
2005 marked another milestone for Arrowhead Community Bank (ACB) as we celebrated our fifth anniversary. Long before we opened the bank doors in September of 2000 we made it a
goal to focus on developing relationships and establishing ourselves as "financial solutions
providers," rather than simply processing financial transactions. In addition, we made the strategic
decision to brand the bank by establishing a culture of community service and volunteerism.
I am pleased to report this approach to banking and marketing is proving to be successful.
Early on we introduced BANK NOTE$, a monthly newsletter that enables us to provide a
value-added service to clients by offering them an avenue to promote their businesses and unique projects. It also provides a platform for us to share information about board members and staff; bank products and services; the events and needs of local nonprofit agencies; and ACB's charitable
contributions and volunteer efforts within the local community. Each month we produce a
printed version of BANK NOTE$ that is used as a statement stuffer, published in two local
newspapers and featured on the ACB web site. The online version offers additional opportunity
to highlight our customers with expanded web space and archived issues for quick reference.
Response to BANK NOTE$ was immediate and continues to be compelling. We are proud that BANK NOTE$ is one of the most frequently visited sites among the Capitol Bancorp
family of banks' web sites. Through the online and printed versions, it is read by more than 50,000 clients and prospects each month. The feedback we receive from the community
continues to be very positive -- clients continue to ask to be featured in future editions.
BANK NOTE$, along with the dedication of a professional, experienced staff and an active board of directors, has contributed to the success of Arrowhead Community Bank. We are pleased to be a part of the extraordinary growth in the West Valley and are confident the next five years will prove to be as rewarding as the first five - for Arrowhead Community Bank, our clients and the local West Valley community.
Arlene Kulzer, President & CEO
Arrowhead Community Bank | Arlene Kulzer | President & CEO
17235 North 75th Avenue, Suite B100 | Glendale, AZ 85308 | 623-776-0800
www.arrowheadcommunitybank.com
Founded: September 21, 2000
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| Board of Directors |
Shelley L. Bade
RPA, Principal
The Bade Companies
Janet G. Betts
Attorney at Law
Jennings, Strouss & Salmon
W. Patrick Daggett
CPA
Daggett McConachie & Moore, CPAs, LLP
Michael J. Devine
Attorney at Law
Richard J. Hilde
Owner & CEO
EPW, Inc.
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Michael L. Kasten
Managing Partner
Kasten Investments, LLC
Arlene Kulzer
President & CEO
Arrowhead Community Bank
Dennis E. Landauer
CPA Managing Director
RSM McGladrey
James J. McCue
Aviation Consultant
Sherwin Industries
Terrance C. Mead
Attorney at Law
Mead & Associates
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Gloria M. Munoz
Director of Housing Programs
NFWSC
John C. Ogden
Retired, CEO
SunCor Development Company
Carol A. Poore
Vice Provost
ASU at the West Campus
Richard A. Shelton
Executive Director
West Valley Symphony
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| Officers |
John C. Ogden
Chairman
Michael L. Kasten
Vice Chairman
Dennis E. Landauer
Chair, Directors Loan Committee
Arlene Kulzer
President & CEO
James J. McCue
Secretary
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Amy Lou Blunt
Executive Vice President & CCO
Deborah M. Charlesworth
Senior Vice President
William H. Smith
Senior Vice President
Mary Catherine Mireles
Senior Vice President, COO
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