The success of our customers remains the focus of the Mesa Bank team. This will never change. “Our Clientele is our Sales Force” is the motto that guides our daily tasks. Along the way, dramatic events occur that pave the way and smooth our path so we retain the edge required to manage a successful financial entity.
| Named the 2007 Business of the Year by the Mesa Chamber of Commerce. |
In January, Mesa Bank began operations in our neighboring community of Chandler, Arizona, with East Valley Bank. Client demand required such a move in order to maintain the convenience and attention to service that customers have grown to expect. Newly appointed in 2007 as executive vice presidents, Sandra Zazula and Staci Charles oversee client needs at this location, complementing the fine service provided by our two other existing locations.
Our team of professional bankers set us apart from the rest. “Golden Honors for Golden Service” recognizes the best of the best employees in client relationship building each quarter. Nominations limited to fellow employees make this award even more special. The annual Mesa Bank client appreciation day at the Chicago Cubs’ spring training facility, organized by vice president Conrad Morin, has created a literal waiting list of excited customers. Portfolio manager Rick Sweetnam came up with the idea to spend an evening with employees and their families at an Arizona Diamondbacks baseball game. In only its second year, the turnout for this event doubled from the first year. Finally, the employee Team PICKLE (Professionalism, Integrity, Communication, Knowledge, Loyalty, Exemplified) customer appreciation event draws the attention of everyone that comes into the bank and is the brainchild of Sandra Zazula and her team of bank operations specialists.
Along the way, we celebrated our ninth year of operation by being named the 2007 Business of the Year by the Mesa Chamber of Commerce. We were recognized for our community involvement with the Crystal Award from A.T. Still University in Mesa. Both achievements resulted from our focus on the success of our customers.
It’s all about the client. It’s all about the team. Our success depends on it.
— Neil R. Barna, President & CEO