VALLEY FIRST COMMUNITY BANK
Judith R. Egan, President & CEO
At Valley First Community Bank we achieved two milestones in 2007. We celebrated the bank’s 10th anniversary and relocated the bank to a larger and more visible location that will accommodate our growth for many years to come.
We also rededicated ourselves to delivering exceptional and unexpected service to our customers. That service delivery starts with our customer guarantee:
“We guarantee every customer that they will personally know at least three of our highly experienced bankers and one of them will always be available when they are needed.”
In addition to our guarantee, we execute several “points of light” that impress and delight our customers, setting us apart from our competition.
| We guarantee every customer that they will personally know at least three of our highly experienced bankers… |
Each morning we post the names of scheduled visitors to our bank on the welcome board in our lobby. Every team member also records a new voice message every day so that all callers know whether that team member is present and when they can expect a return call.
Our loan officers are present at loan closings held at title or escrow companies to assist our customers in understanding the voluminous documents they are asked to sign.
Every new customer receives a personal letter from me thanking them for their business and offering them an opportunity to provide feedback on the service they received from our team members.
All of these “points of light” and many other things we do both surprise and delight our customers because they are unexpected and make our customers feel valued and recognized.
O. Robin Sweet, executive director, Gateway Academy: “This is the best banking experience to date. You define what personal banking is all about.”
Henry Scheinerman, president, Today’s Pool and Patio: “You are at the top in customer service. I model my business the same way — customer service is key.”
We look forward to continuing to “wow” our customers in 2008 and for years to come.
— Judith R. Egan, President & CEO
BOARD OF DIRECTORS |
Sam Kathryn Campana
Vice President & Executive Director
National Audubon Society, Inc.
Scott B. Cohen
Attorney at Law
Sacks Tierney PA
Judith R. Egan
President & CEO
Valley First Community Bank |
William R. Fitzpatrick, CPA
Eide Bailly
Michael L. Kasten
Managing Partner
Kasten Investments, LLC
Frederick L. Kidder
Chief Executive Officer
Scottsdale Area Chamber of Commerce |
Stewart Larsen
President & Broker
Holmes-Larsen Auction Marketing
Gordon D. Murphy
Retired Executive Vice President
Arizona Bankers Association
Eileen S. Rogers
President
Allegra Print & Imaging |
Pamela L. Sparks
Historical Researcher & Archivist
Sparks, Tehan, & Ryley, PC Law Firm |
OFFICERS |
Gordon D. Murphy
Chairman
Michael L. Kasten
Vice Chairman |
Sam Kathryn Campana
Secretary
Judith R. Egan
President & CEO |
Roni M. Grodnick
Executive Vice President & CCO
Nancy E. Selby
Executive Vice President |
Cheryl L. DeGroot
Vice President
Daniel R. Klenske
Vice President
Michele J. Yates
Vice President |
|
|