At Evansville Commerce Bank, we believe we must earn the right to use the words “Excellence and Superior Service.” We have set high standards:
| Service excellence shapes the bottom line. |
Our bank must be a reliable source of useful financial products with terms customized to the individual.
We expect our employees to exhibit sophisticated professionalism that assures the customer that we will handle their needs in an empathetic and expeditious manner and that we can and will deliver the results they have a right to anticipate.
Our employees are required to naturally and routinely go out of their way to express an enthusiastic willingness to help in a way that causes the customer to believe beyond a shadow of a doubt that we want and appreciate their business.
We ask our employees to remember that rather than being processors of papers and policies, we are people “Helping people live their Dreams!”
We support our employees’ service efforts with tangibles such as world class products, tools and materials and a historic banking facility second to none.
Are we succeeding? Well, maybe our customers express it best. Here is a testimonial from CPA Robert S. Foncannon, one of many we received from customers this past year:
“After much consideration, I made the decision to move my firm’s accounts to your bank and I couldn’t be more satisfied. I was looking for a bank where we weren’t just a number and we would receive the kind of ‘above and beyond’ customer service that we pride ourselves on at my firm. We have found your staff to be extremely helpful, genuinely concerned and willing to be flexible to meet our needs. Evansville Commerce Bank and its employees care about me and my business. I feel as though I have a partner I can grow with and that will understand and anticipate our future needs and concerns.”
Service excellence shapes the bottom line. We expect to reap the dividends in the years to come.
— Thomas L. Austerman, President