Consistently putting the needs of our customers first has served Grand Haven Bank well in the past, and will guide us well into the future.
As we have expanded the products we offer, we have kept our focus on providing the highest level of service as we build and develop customer relationships. This high level of service may be the only thing that separates us from other financial institutions and it is something we value highly.
| Taking the time to get to know our customers helps us to provide them with superior service. |
We are proud of the fact that our employees and customers have been with Grand Haven Bank for many years – in some cases, since the bank opened in 1995. One customer, Hortech, has been with our bank for more than 12 years. During this time, the company’s annual sales have grown 250 percent and it recently launched a second company, LiveRoof, which has quickly gained national attention.
Every three months, our bank staff meets with a team of Hortech employees to review the company’s financial performance, go over its business plan and discuss plans for the future. Hortech president Dave MacKenzie characterizes his company’s long association with Grand Haven Bank as “truly an organizational relationship.” He says: “It extends from the tellers that service our employees…to the bank president and board members, and involves many members of the Hortech staff as well. I feel that our associates at Grand Haven Bank understand the Hortech culture, organizational structure, risks and potential. Grand Haven Bank partners with us to our mutual benefit.”
At Grand Haven Bank, the emphasis on relationships and service enables us to help our many valued customers such as Hortech. Taking the time to get to know our customers helps us to provide them with superior service. This approach to business — along with our extensive community involvement and volunteer activities — has given our team members the reputation as bankers who care. We know our customers’ names and are making a positive difference in the community — during regular working hours as well as evenings and weekends!
— Thomas A. Creswell, President & CEO