At Bank of Maumee, we pride ourselves on offering high-touch, responsive customer service. Our doors opened for business in October of 2006 with a focus on providing small business banking for the greater Toledo area.
| Customers really appreciate our responsive local decision-making. |
Our passion for customer satisfaction was clearly demonstrated in early 2007. It was late on a Monday afternoon when I received a call from a business acquaintance. He and his partners had been working on a deal that had been two years in the making. Final financing was in place but there was a need for short-term funding and the money had to be disbursed by the end of the week or the project would go elsewhere. Two years of effort would be lost. I told the prospective customer the documentation the bank would need to assist him. We had the information the next day and closed the transaction Wednesday morning. One of the partners, Rob Robinson, is a retired senior officer at a midwestern regional bank. He sat down, chuckled and said, “My bank could never have approved and closed this loan as fast as you did.”
Rob asked to attend our May shareholders meeting. He stood up and said, “Without the Bank of Maumee, the Columbus Sports Network would not be in business today.”
Customers really appreciate our responsive local decision-making, in addition to the wide range of Internet banking and cash management services available at Bank of Maumee.
Our officers are active with professional business organizations, such as the Women’s Entrepreneurial Network (WEN), where they meet with peers and develop new business for the bank. Last year, the bank hosted a WEN luncheon that focused on the importance of obtaining Woman Business Enterprise certification for companies owned by women doing business with corporations and government.
At Bank of Maumee we are setting the standard for excellence that will bring us customers for life.
— H. Lee Dunn Jr., President