The Michigan Bankers Association recently requested the use of a letter you wrote
that was sent to Bank of Auburn Hills’ customers as an example of how a bank can
proactively communicate about safety and soundness. In addition to posting the letter
on the bank’s Web site, how else does the bank protect customers?
Consumer protection is always a top priority. We value our customers and take every
precaution to safeguard their deposits and make certain that their personal and
financial information is secure.
Part of our responsibility, we feel, is to alert our customers to the latest trends
in financial crimes. By being aware, they can protect themselves and their finances.
Our awareness campaign includes posting the most recent consumer fraud warnings
from the financial industry on the bank’s Web site. Online visitors simply access
the Consumer Protection link at the top of our home page where they can access information
about identity theft, fraud and Internet scams. We also post the current consumer
warnings from the financial industry.
My letter to customers is also posted on the home page of the bank’s Web site. We
want the community to know that money deposited at Bank of Auburn Hills is safe
and secure.
Banking with us is all about security and convenience. These efforts begin at the
bank and extend to the front doors of our customers. We can save our customers a
trip to the bank by sending our courier who is a retired police officer. And even
more convenient and secure is our remote deposit product that allows business customers
to scan checks and make deposits right from their own offices.
Safety and soundness are a priority at the Bank of Auburn Hills.
— Neal J. Searle, President